Insider tips from LinkedIn, Intercom and Openview

Customer Success has the potential to be the growth engine of a SaaS company. Today’s fastest growing companies recognize that customer expectations are evolving rapidly and they are adapting their customer success and support resources accordingly. While there is no one-size-fits-all approach to CS, we wanted to bring together experts who have built multi-disciplinary teams at the fastest growing companies to share their insights. Their teams have covered everything from technical support to user adoption to traditional account management.

Our panel of experts will discuss:

  • How Customer Success and Support should evolve throughout rapid growth
  • Insights from the trenches: Tactical tips and pitfalls to avoid
  • How to partner with other functions to drive growth
  • Predictions for how Customer Success and Support will continue to evolve

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The Speakers

Perry Monaco, Head of Customer Success, LinkedIn Canada
Kaitlin Pettersen, Head of Global Support, Intercom
Ashley Minogue, Director of Growth, OpenView