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OV | Weekly – July 14, 2018

Hi Friend of OpenView,

We're back! But still shaking off Fourth of July's inevitable hot dog hangover 🌭You too? Not to worry. Today's OV Weekly is sure to get you back on track and into high gear for your best Q3 yet. This week, learn all about Intercom's secret to happier customers, how to be a better manager, position your startup for an exit and so much more. 

Plus, we have our very last episode of season 2 of our BUILD podcast. You can listen in here. We'll be back mid August with an all new season focused on product-led growth.

Have a great weekend!

Intercom on How Product Education Plays a Critical Role in the Customer Journey

Marketing, sales, product, and customer success teams all want the same thing: happy customers. And yet, startups rarely put enough effort on setting customers up for success from day one. But Intercom and their Product Education team have nailed it. Luckily they're sharing exactly how they do it with all of you! Get all the tips here.

Bain Capital on the Right Time to Exit

As Season 2 of our BUILD podcast comes to a close, it's only natural to examine the exit landscape. OpenView's VP of Corporate Development, John McCullough, discusses the current exit landscape and the importance of creating relationships with strategic buyers well before a deal is done. Then Darren Abrahamson, Managing Director at Bain Capital, talks through the merits of private equity as an exit option and how a CEO can choose between several buyout offers.

Listen to the latest episode of BUILD here.

How to Be a Manager: The Step by Step Guide

Most startup founders and leaders have no formal management experience. But lacking managerial skills can seriously impact your team and bottom line. Get the step by step guide on how to be a manager here. Trust us...your team will thank you.

Here's what else we're reading 📖

Here's what else you need to know this week:

  • OpenView is teaming up with Victress Capital, Flybridge Capital Partners and Greenspring Associates to celebrate summer and Boston's female founder and venture capital communities at Rosé on the Roof 🍷You can request an invite to the event on July 18 by emailing Gail Axelrod at
  • Seattle-based Zipwhip is hiring a VP of Revenue Marketing. Learn more and apply here. Not a fit? You can view all openings across our portfolio here.
  • 💌 Quick PSA: If you read the OV Weekly in Gmail and want to ensure it hits your inbox, be sure to add OpenView to your contacts. Learn how to do so here.

That's it for now. See you back here next week! In the meantime, say 👋on Twitter, LinkedIn and Facebook.

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